Support Center
Service Center
Contact Options
- Reach us by email or LINE only
- Phone support unavailable until further notice (check website for updates)
Operating Hours
- Monday-Friday: 9:00 AM - 6:30 PM
- Closed: Saturdays, Sundays & holidays
Repair & Maintenance Requests
Click below for repair or maintenance inquiries:
[REPAIR REQUEST BUTTON]
Need help faster? Check our FAQ page first - many common questions are answered there.
Important Guidelines
-
Warranty Claims & Defects
- Must include clear product photos with your inquiry
- Submit through our warranty form
- Cannot process claims without photos
-
Products Bought Elsewhere
- For items purchased at retailers or online stores
- Contact your original seller directly
- We cannot service third-party purchases
Current Service Notice
- High inquiry volume - expect 1-2 business days for responses
- Weekend/holiday messages handled next business day
- Please check our FAQ before contacting - solves most common questions
We apologize for any inconvenience and appreciate your cooperation with these guidelines - this helps us serve everyone efficiently.
