Returns & Exchanges Policy

Conditions for Returns

Product Condition
- The product must be unopened and unused.
- All original packaging, labels, and accessories must be included.
Valid Reasons for Return
Returns are only accepted if the product is defective, incorrectly shipped, or significantly different from the product description. In such cases, we will cover all shipping costs.
Proof of Purchase
- Please provide a receipt, order confirmation email, or tracking number.
How to Return
- Please email our customer service at Cateooki@gmail.com.
- Wait for written approval before returning the product.
- Unauthorized returns will not be processed.
Return Address

11131 Bridgeport Rd, Richmond, BC, G V6X 1T3 CANADA
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Order Cancellation

Before Shipment
- Email us immediately at Cateooki@gmail.com.
- No cancellation fee will be charged.
After Shipment
- A 10% cancellation fee + return shipping costs will apply.

Received the Wrong Item?

Please email us immediately at Cateooki@gmail.com with your order details and the incorrect item you received.

Buyer’s Remorse

We do not accept returns for the following reasons:

Please confirm product specifications before ordering.

Defective/Damaged Products

To report manufacturing defects or shipping damage:

Refunds

We will approve a refund after inspecting the returned product.
If the product is damaged or used, we may refuse a full or partial refund.
Returns are not accepted after 14 days.
Refunds will be processed within 3-15 business days to the original payment method.
Bank processing times may vary.

Exchanges